Cyber Acoustic Training Headset

Cyber Acoustics, a leading manufacturer of reliable and affordable computer peripherals used in schools, businesses, and homes, today announced the Cyber Acoustics AC-204TR, a cost-effective headset for call centers featuring environmental noise cancelation for clear customer calls and the flexibility for coaches to provide proper agent training and assistance.

Developed by Cyber Acoustics, the patent-pending AC-204TR eliminates the need for Quick Disconnect (QD) headsets, a solution that does not offer Environmental Noise Cancelation (ENC) and requires the coach to have two headsets, one to assist the agent and one to connect to their tablet or PC.

The AC-204TR offers a secure Bluetooth connection to the Cyber Acoustics HS-1500BT, a professional wireless headset coaches wear that allows them to connect to each agent’s call to listen, and if needed, take over the conversation with the press of a button. With this solution, both the agent and the coach receive the benefit of ENC. In addition, the HS-1500BT allows coaches the freedom to move about the call center floor while maintaining a simultaneous secure wireless connection to their computer or tablet.

The combination of the AC-204TR and HS-1500BT can also be used to give agent’s the freedom to move to a different area in the call center when there is a need to help a customer troubleshoot an issue with larger products. This replaces the expensive and traditionally deployed products that utilize DECT wireless technology. In addition, one HS-1500BT wireless headset can be shared with any number of agents, making it a cost-effective solution for contact centers.